Can I return my order if I need to? Yes. If you're not happy with the item you purchased, or if it's faulty, you can return it to us for a full refund.
How long do I have to return my item? 30 days. We think our returns period is very generous as it's double the period of time required under EU law. This means that you have 30 days to let us know you intend to return your item and you then have a further 14 days to get the item back to us once we authorise the return. Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well using clear tape to seal any boxes and ensure all item(s) have not been assembled. The product must come back in the same condition it was delivered in having not been assembled or used. Once the returned item has been inspected a refund of the product returned will be issued within 14 days of return of the goods. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition. We do not pay for return postage.
What is the procedure to return an item? It's simple. Please follow the below steps and we'll do the rest.
Can I cancel my order? You can cancel your order as long as it has not been dispatched by us already. Orders that are placed with us before 2pm weekdays are usually dispatched on that same day. Providing we can physically stop your order from being posted we will happily cancel it for you. Please note that your order status can still read as 'processing' after we have posted your order, as order statuses are usually updated up to an hour after posting.